Privacy Policy

Effective Date: 4 May 2025

This Privacy Policy describes how Somna Sleep (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website or make a purchase from our site.

By using the site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information
When you place an order, subscribe to our newsletter, or interact with our customer service, we may collect:

Name
Email address
Shipping and billing address
Payment information (processed securely by third-party providers)
Phone number

Non-Personal Information
We may also collect data about how you use our website, including:

IP address
Browser type and version
Device type
Time zone
Pages visited and time spent
Referring site or source

2. How We Use Your Information

We use the information we collect to:

Process and fulfil orders
Communicate with you about your purchase or account
Send marketing emails (only if you opt in)
Improve our website and user experience
Prevent fraud and ensure site security
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties who help us operate our business, including:

Payment processors
Fulfilment and shipping partners
Email and marketing platforms (such as Klaviyo)
Website hosting and analytics tools (such as Google Analytics)

These third parties are only given the data they need to perform their services and are required to protect your information.

4. Cookies

We use cookies and similar technologies to:

Remember your preferences
Analyse website traffic and performance
Provide a more personalised shopping experience

You can disable cookies through your browser settings, but this may affect website functionality.

We also use cookies, web beacons, pixels (including TikTok Pixel and Meta Pixel), and similar tracking technologies to collect information about your browsing behaviour, preferences, and interactions with our website and advertisements. This helps us personalise your experience, analyse traffic, measure marketing performance, and deliver relevant advertising. This may include sharing data with advertising partners such as TikTok, Meta (Facebook/Instagram), and Google for retargeting and audience matching. You can manage your preferences via your browser settings or opt out through relevant industry tools.

5. Your Rights

Depending on your location, you may have the right to:

Access or correct your personal data
Request deletion of your data
Opt out of marketing communications at any time
Withdraw consent where applicable

If you wish to exercise any of these rights, please contact us at info@somnalseep.uk.

6. Data Security

We implement appropriate safeguards to protect your personal information, including encryption and secure servers. However, no method of transmission over the internet is completely secure.

We may receive personal information about you from partners such as marketing providers, analytics services, and health or wellness professionals. This may include demographic data, purchasing behaviour, and related insights. We use this information to improve our services, personalise marketing, and enhance our product offering, always in line with applicable UK data protection laws.

7. SMS/MMS Mobile Marketing

By subscribing to Somna Sleep text notifications, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Message and data rates may apply. Message frequency may vary. You can unsubscribe at any time by replying STOP to any message or by contacting us.

8. User-Generated Content & Review Data

When you submit content such as product reviews, testimonials, photos, or videos, we collect the information you provide, including your name, email address, and the content itself. This may be displayed publicly on our website, social media, or used in marketing materials.

By submitting content, you grant us permission to use it in accordance with our Terms of Service.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe this has occurred, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Somna Sleep
Email: info@somnalseep.uk