Shipping Policy

Welcome to Somna Sleep, where comfort meets thoughtful delivery. Below you’ll find everything you need to know about how we ship your products across the United Kingdom.

Where We Ship

We currently deliver across the United Kingdom

At this time, we do not ship internationally

If you are planning a move or trip, please place your order in advance to ensure timely delivery

Shipping Options

Standard Shipping

Carriers may include Royal Mail, Evri, DPD, or UPS

Estimated delivery time is 2–5 working days after dispatch

Shipping cost is £4.99 for orders under £50

Free shipping on orders over £50

We automatically select the most reliable carrier for your location

Order Processing

Processing time is 2–4 working days (Monday to Friday, excluding public holidays)

Orders placed after 2:00 PM will be processed the next working day

During busy periods such as holidays or promotions, processing times may be slightly longer

Address Accuracy

Please ensure your shipping address is correct at checkout

If you need to make changes, contact us immediately at info@somnalseep.uk

Once your order has been processed, changes may no longer be possible

We are unable to redirect parcels once they have been dispatched

Delivery Information

Delivery times are estimates and may be affected by weather, carrier delays, or local conditions

Somna Sleep is not responsible for delays caused by couriers or incorrect address details

Delivery times may be extended during peak seasons

Special Addresses

We recommend using a full residential or business address

Certain carriers may not support PO Box deliveries

Split Shipments

If your order includes multiple items, they may be shipped separately to ensure faster delivery

You will receive separate tracking details if this occurs

Order Tracking

Tracking information will be sent to your email once your order has been dispatched

If you have not received tracking details, please contact us at info@somnalseep.uk

Lost, Damaged or Missing Deliveries

If your item arrives damaged, contact us within 48 hours with clear photos of the product and packaging

If your order is marked as delivered but not received, check with neighbours or your local delivery service

If still missing after 24–48 hours, contact us so we can assist

If you do not contact us within 7 days, we cannot be held responsible for lost, stolen or damaged items

Undeliverable or Returned Orders

If your order is returned due to an incorrect address or failed delivery attempts, we will issue a refund minus shipping costs once received

Reshipping may require an additional fee

Pre-Orders

Estimated dispatch dates for pre-orders will be shown on the product page or at checkout

Orders will be shipped once all items are available unless split shipping is selected

Sustainability

We aim to minimise environmental impact by using responsible packaging while ensuring your products arrive safely

Need Help

If you have any questions, our team is here to help

Somna Sleep
Email: info@somnalseep.uk