Return Policy

Start a Return

At Somna Sleep, we stand behind our products and want you to truly enjoy your sleep. If something doesn’t feel right, we’ll do our best to make it right.

30-Day Return Window

You have 30 days from the date of delivery to request a return.

To qualify:

Items must be in like-new condition, clean, undamaged, and free from stains or signs of wear
Products must be returned in their original packaging
A £15 return and processing fee applies per order
All returns must be requested through our return process
Once approved, you will receive return instructions which must be used within 7 days

Returns sent without prior approval will not be accepted

Refunds & Store Credit

Unopened items are eligible for a full refund to the original payment method
Opened or lightly used items may be eligible for a refund or store credit if still in like-new condition
Refunds are processed within 10 working days after the return has been received and inspected
If your original payment method is no longer active, the refund will be issued as store credit
Return shipping costs are deducted from the final refund or store credit

Exchanges

If you would like a different size or item, return your original product and place a new order
Once your return is received, the exchange will be processed

If there is a price difference, the balance will be charged or refunded accordingly
Exchanged items are final sale

Pre-Orders

You may cancel within 7 days of purchase for a full refund
After 7 days, pre-orders are eligible for store credit only if returned in like-new condition
Pre-orders can be cancelled before dispatch via your confirmation email or by contacting info@somnalseep.uk

Damaged or Missing Items

Please inspect your order upon delivery

If your item arrives damaged or is marked as delivered but not received, you must contact us within 7 days at info@somnalseep.uk

If you do not contact us within this timeframe, we cannot be held responsible for lost, stolen, or damaged items

Please include:

Clear photos of the damage
A photo of the SKU label on the packaging

If you purchased shipping protection, you may qualify for a replacement

Approved claims will be replaced with the same product, size, and colour
Claims submitted after 7 days or without proper documentation may not be eligible

Items Not Eligible for Return

Final sale items
Gift cards
Products damaged due to misuse or wear
Items returned without original packaging

Promotional or Sweepstakes Purchases

Orders placed through promotional or third-party campaigns may be final and non-refundable depending on the terms of the offer

Need Help

For any questions regarding your order or products, please contact our support team:

Somna Sleep
Email: info@somnalseep.uk